Refund policy

Refund & Exchange Policy

Source: eglaf.com.my — Shopping Guide · Return & Exchange

We're sorry to hear that your shipment didn’t work out for you. However we accept return & exchange of your purchases within 14 days from your date of purchase for any defects or wrong items that have been done by us.

We will not accept any items for return & exchange if the items are self damaged, worn, washed or altered in any way. Please have all original tags and packaging intact.

Return & Exchange at our store

You could visit our store at First Floor No. 10, Jalan Kenari 6, Bandar Puchong Jaya, 47100 Puchong, Selangor to make your return/exchange. Please bring the item fully intact and the filled Refund/Exchange Form. We will examine the item and make amends accordingly.

Download the exchange form: EGLAF Exchange Form

Hassle-free refund & exchange condition

Return shipping fees and costs are to be borne solely by us if the purchased product is:

  • incorrect (in terms of design, colour, size)
  • damaged
  • defective

Please courier your items with the form to:

EGLAF
First Floor No. 10, Jalan Kenari 6, Bandar Puchong Jaya,
47100 Puchong, Selangor, Malaysia.

How to request a return

All return requests should be submitted via email (eglaf.fashion@gmail.com) or WhatsApp (+60 18-224 1522) along with the refund/exchange form.

Upon receiving the returned item, we will fully examine it and notify you via email or WhatsApp within a reasonable time, whether you are entitled for a refund or exchange. Please take note the refund process may take up to 28 days. Exchange of items will be shipped accordingly after we receive the returned item.

What is not covered

EGLAF provides refunds and exchanges for all products except for sale and promotional products.

EGLAF is not responsible for any products that are returned with damage. All return requests can only be made one time per order number.

Coupons and cancelled orders

From the EGLAF Shopping Guide coupon notes:

  • Only one coupon can be applied per order in-store or online unless stated otherwise.
  • Coupons can't be used to reduce the price of any item to zero. The price of each item will remain greater than zero after a coupon is applied.
  • Each coupon can only be redeemed once, and any unused amount will not be refunded.
  • If you return or cancel any part of an order paid with a coupon, the coupon will be deemed redeemed and will not be refunded.
  • Expired coupons can't be redeemed and restored.

Orders can be canceled before they are shipped from My Account > View Orders on eglaf.com.my. On this Shopify storefront, contact WhatsApp +60 18-224 1522 or eglaf.fashion@gmail.com before the order ships if you need to cancel.

Customer service hours: Monday–Saturday, 09:00–18:00.